Differences

This shows you the differences between two versions of the page.

--- pos:ccprocessing [2025/04/06 18:29] – ↷ Page moved from joes:ccprocessing to pos:ccprocessing mrjim
+++ pos:ccprocessing [2025/05/12 03:55] (current) – [Tips on $0.00 Orders Are Not Captured:] mrjim
@@ Line 9: / Line 9: @@
 When an order is created in JOES it is created with a payment. If it is a cash order it is created with a $0.00 cash payment. If paid by card it is created with the order total authorized and any tip added.
-One if my friends in the store can accidentally remove all payments and the order will have no payment amount displayed. This will orphan the order. It will not appear in the Current Orders screen and the Closeout Report will not run.
+One of my friends in the store can accidentally remove all payments and the order will have no payment amount displayed. This will orphan the order. It will not appear in the Current Orders screen and the Closeout Report will not run.
 Be cautious when removing any payment and be certain that it is replaced with another form of payment.
@@ Line 31: / Line 31: @@
 ===== Payments Over $999.99 Are Not Captured: =====
-For added security, transactions greater than $999.99 are not automatically captured when the closeout is run. They must be manually captured in the credit card processor’s portal. After the customer receives his order go to the portal and manually capture any transaction greater than $999.99. If the payment is not captured until 4 AM of the following morning it will be included in the next day’s deposit.
+For added security, transactions greater than $999.99 are not automatically captured when the closeout is run. They must be manually captured in the credit card processor’s portal. After the customer receives his order go to the portal and manually capture any transaction greater than $999.99. If the payment is captured after 4 AM of the following morning it will be included in the next day’s deposit.
 ===== Tips on $0.00 Orders Are Not Captured: =====
-When an order total is zero any top added to the order is not captured and processed. Make the order total at least $1.00.
+When an order total is zero any tip added to the order is not captured and processed. Make the order total at least $1.00.
@@ Line 49: / Line 50: @@
 The day after the transactions are processed/settled the amount of money that was batched is deposited into your account.
+===== Lost Authorization: =====
+There can be a situation where there is an existing authorization on a customer's card, but it is not attached to any order. If you see an authorization in your credit card processor's portal and the order it should be on has no payment or a cash payment this can be corrected.
+When the Closeout Report is run at the end of the day no authorization will be captured that is not connected to any order.
+An owner can manually capture the authorization in the credit card processor's portal. That way it will be included in the nightly credit card processing batch file with the other transactions. Then mark the order as paid on Account. This will keep the Cash Reconciliation in the Closeout Report accurate. The credit card deposit listed on the closeout will not be correct.
+If possible, contact MrJims.Pizza IT support. The order can be manually attached to the payment. Then no further action is needed. The payment will be captured as usual when the Closeout is done.
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