Differences

This shows you the differences between two versions of the page.

--- pos:payoutorder [2025/04/06 18:29] – ↷ Links adapted because of a move operation mrjim
+++ pos:payoutorder [2025/12/17 19:26] (current) – [Issue with Half/Half Signature Pizzas] mrjim
@@ Line 16: / Line 16: @@
 You can accept credit cards in agreement with the terms of your processor. Our system is a web-based system and so that means that 100% of your transactions are processed through an internet gateway. There are few other retail businesses operating like this. Each of your terminals can process credit cards. You can only swipe cards on terminals that have credit card readers.  ALL TRANSACTIONS MUST BE CONNECTED TO AN ORDER TO BE PROCESSED. Authorizations that are not associated with a specific order in your system will not be processed.
+Credit card transactions greater than $999.99 are not automatically captured at closing. They must be captured manually in your credit card processor's merchant portal after the customer has the food.
   * Swiper - A USB swiper connected to a computer will allow the card data from the magnetic strip to be entered into the web page in the browser.
@@ Line 24: / Line 26: @@
 Customers can pay on Account. This means the payment for the order will be collected at a later date. Each morning at 3 AM an invoice is emailed to the owner of the store for each order paid on Account. This invoice can be forwarded to the customer. Account payments are displayed in the Closeout Report and are stored in the Sales Summary 2025 (Accountant). There is a tool in the Report Wizard for running invoices for those customers with multiple invoices per billing period. There is also an option to send the customer a copy of his invoice at 3 AM the morning after the order was completed.
-{{pos:accountincome.png?400 }}There is a tool in the OIC> Store Info> [[oic:storeinfo#account_payments|Account Payments]] which allows you to track when payments are made. When a payment is made record the payment in POS Start> Spend/ Receive> [[pos:spendrecieve|Expenses/ Income]].
+{{pos:accountincome.png?400 }}There is a tool in the OIC> Store Info> [[oic:storeinfo#account_payments|Account Payments]] which allows you to track when payments are made. Some groups make payments for many orders with one check. When a deposit for an account order is made, record the deposit in POS Start> Spend/ Receive> [[pos:startmenu#Spend - Receive|Expenses/ Income]]. Account order deposits are not on the Closeout Report and are unrelated to the sales of day on which they are deposited. They can be paid by check or a credit card payment that is not processed in POS. Many bookkeepers track income on a cash basis by using the daily sales totals as the income and book the income when the order is placed. If an account order for $3000.00 is placed and the payment is deposited 2 months later, the bookkeeper needs a way to track that.
+There is a rare case where an account order is paid in cash on a later date. That payment can be merely included with that day's cash deposit or left in the cash drawer. When a Closeout report shows the overage it will offset the fact that the income from that order is already reported. The deposit on the day the account order was placed did not have the money for that order included.
-===== Transactions Greater than $999.99 are Not Captured =====
+===== Transactions Greater Than $999.99 Are Not Captured =====
 For added security, transactions greater than $999.99 are not automatically captured when the closeout is run. They must be manually captured in the credit card processor’s portal. After the customer receives his order go to the portal and manually capture any transaction greater than $999.99. If the payment is not captured until 4 AM of the following morning it will be included in the next day’s deposit.
+===== Tips on Free Orders Are Not Captured =====
+Orders that have a $0.00 price are not captured. So, any tips added to any order with a $0.00 Price will not be captured at closing.
+===== Issue with Half/Half Signature Pizzas =====
+There is a known issue with half/half Signature pizzas. The order is priced correctly when it is entered, but if the order is opened again to get payment, the price shifts.
+I had thought it was only by a small amount difference. But today I saw one that was XL ½ MrJimaterian – ½ Meat Eaters. The price jumped $6.50 when paying it out. This happened whether you used the Payment or the Edit button in Current Orders.
+The solution is as follows:
+  - Open the order with the Edit button, editing the order or using the payment button causes the price to jump, note the item is now incorrectly priced.
+  - Delete the item and add it back in exactly the same way as it was entered the first time.
+  - Click the now correct order total at the top right.
+  - Process the payment as normal.
+  - Update the status in the Current Order list.
+The price jumps when you Edit or click Payment.
+This is one of the reasons you occasionally see a message in the Daily Closeout Report that “Payments do not = Sales.”
+{{:pos:dcr11.png?300|}}
 [[:start|Back to Start]]