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--- pos:payoutorder [2025/12/17 19:02] – [Credit Card Transactions] mrjim
+++ pos:payoutorder [2025/12/17 19:26] (current) – [Issue with Half/Half Signature Pizzas] mrjim
@@ Line 38: / Line 38: @@
 Orders that have a $0.00 price are not captured. So, any tips added to any order with a $0.00 Price will not be captured at closing.
+===== Issue with Half/Half Signature Pizzas =====
+There is a known issue with half/half Signature pizzas. The order is priced correctly when it is entered, but if the order is opened again to get payment, the price shifts.
+I had thought it was only by a small amount difference. But today I saw one that was XL ½ MrJimaterian – ½ Meat Eaters. The price jumped $6.50 when paying it out. This happened whether you used the Payment or the Edit button in Current Orders.
+The solution is as follows:
+  - Open the order with the Edit button, editing the order or using the payment button causes the price to jump, note the item is now incorrectly priced.
+  - Delete the item and add it back in exactly the same way as it was entered the first time.
+  - Click the now correct order total at the top right.
+  - Process the payment as normal.
+  - Update the status in the Current Order list.
+The price jumps when you Edit or click Payment.
+This is one of the reasons you occasionally see a message in the Daily Closeout Report that “Payments do not = Sales.”
+{{:pos:dcr11.png?300|}}
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