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--- pos:refund_orders [2025/04/06 18:29] – ↷ Page moved from joes:refund_orders to pos:refund_orders mrjim
+++ pos:refund_orders [2025/05/24 16:34] (current) – mrjim
@@ Line 5: / Line 5: @@
 NEVER REFUND A CURRENT ORDER, just edit the payment or cancel the order.
-Any card payment authorization was not settled and processed for a canceled order is voided. However, if for any reason you need to refund an order that was placed on an earlier day you need to use the Refund an order feature.
+When you cancel a current order any card authorization is voided. The final amount captured for any order at closing is the final order value plus any tip. However, if for any reason you need to refund an order that was placed on an earlier day you need to use the Refund an order feature.
-Sign into POS as an owner. On the POS start menu go to “Orders” > “Refund an order” then you enter the order number you wish to refund and press “Search for this order.” Break the refund down into 4 parts, the order subtotal to be refunded, the delivery fee to be refunded, the sales tax to be refunded, and the tip amount to be refunded. Then verify the data and enter the amount you want to refund and press “Refund this order!” Only click once. The order is refunded. A refund ticket is printed.
+Sign into POS as an owner. On the POS start menu go to “Orders” > “Refund an order” then you enter the order number you wish to refund and press “Search for this order.” Online orders are sometimes prefixed with a 3-digit unit number and a -, that prefix is not part of the order number.  Order numbers have no hyphens. The refund is broken down into 4 parts, the order subtotal to be refunded, the delivery fee to be refunded, the sales tax to be refunded, and the tip amount to be refunded. The sales tax is computed automatically for you when you change the subtotal or delivery. This is wrong in Wyoming where delivery fee is not taxable. For the Wyoming stores only include the delivery fee with the tip. Then verify the data and enter the amount you want to refund and press “Refund this order!” Only click once. The order is refunded. A refund ticket is printed.{{:wiki:refundorderwindow.png|Refund Window}}
 Again: you only need to do this on an order that was placed on an earlier day. This refund will create a negative payment amount for the order that was refunded. And it creates a new negative refund order so that on the day of the refund the sales and taxes collected will be reduced by the refund amount. And the credit card deposit listed on the closeout is adjusted by the refunded amount.
-No one at the Franchise Service Center will refund an order to a customer at customer request. Do not have customers call us. This is your bank account and your credit card processing account. We have no authority to accept the customer’s word that you promised a refund. You can use the system as outlined above or contact your credit card processor. But we cannot and will not act without your permission. In no case do we ever accept a customer’s word about a refund. NOT EVER. It does no good to have the customer contact us about a refund. Any team member can contact me and have me process a refund, but the customer should never be told to call the Franchise Service Center.{{:wiki:refundorderwindow.png|Refund Window}}
+No one at the Franchise Service Center will refund an order to a customer at customer request. Do not have customers call us. This is your bank account and your credit card processing account. We have no authority to accept the customer’s word that you promised a refund. You can use the system as outlined above or contact your credit card processor. But we cannot and will not act without your permission. In no case do we ever accept a customer’s word about a refund. NOT EVER. It does no good to have the customer contact us about a refund. Any team member can contact me and have me process a refund, but the customer should never be told to call the Franchise Service Center.
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