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--- pos:refund_orders [2025/04/06 18:29] – ↷ Page moved from joes:refund_orders to pos:refund_orders mrjim
+++ pos:refund_orders [2025/04/15 17:00] (current) – mrjim
@@ Line 5: / Line 5: @@
 NEVER REFUND A CURRENT ORDER, just edit the payment or cancel the order.
-Any card payment authorization was not settled and processed for a canceled order is voided. However, if for any reason you need to refund an order that was placed on an earlier day you need to use the Refund an order feature.
+When you cancel a current order any card authorization is voided. The final amount captured for any order at closing is the final order value plus any tip. However, if for any reason you need to refund an order that was placed on an earlier day you need to use the Refund an order feature.
 Sign into POS as an owner. On the POS start menu go to “Orders” > “Refund an order” then you enter the order number you wish to refund and press “Search for this order.” Break the refund down into 4 parts, the order subtotal to be refunded, the delivery fee to be refunded, the sales tax to be refunded, and the tip amount to be refunded. Then verify the data and enter the amount you want to refund and press “Refund this order!” Only click once. The order is refunded. A refund ticket is printed.