Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/08/30 18:49] – [Fingerprints not Working] mrjim
+++ pos:troubleshooting [2025/10/12 23:48] (current) – [Fingerprints not Working] mrjim
@@ Line 34: / Line 34: @@
 Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+  - Reenroll fingerprints using different fingers each time.
+  - Try CTRL + SHIFT + R
+  - Try clearing browser history.
+  - Close and reopen POS.
+  - Reboot computer.
 In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].