Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/04/06 18:29] – ↷ Page moved from joes:troubleshooting to pos:troubleshooting mrjim
+++ pos:troubleshooting [2025/08/30 18:49] (current) – [Fingerprints not Working] mrjim
@@ Line 11: / Line 11: @@
 There are times that we make changes to the POS and the only way to clear the old software from your browser on your computer is to clear the browser history. This is called clearing the cache.
-  - Clear cache in Chrome: Click 3 dots on top right, click History, click History on left.
+  - Clear cache in Chrome: Click 3 dots on top right, click History, click History on left {{:pos:clearingcache.png?600|}}
-  - Click Clear browsing data. In the Advanced tab set time range to All time. Uncheck all checkboxes but leave Cookies and other site data and Cached images and files checked. Then press clear data.
+  - Click Clear browsing data. In the Advanced tab set time range to All time. Uncheck all checkboxes but leave Cookies and other site data and Cached images and files checked. Then press clear data.{{:pos:clearingcache2.png?400|}}
 ==== Please Wait ====
@@ Line 28: / Line 28: @@
 ==== No Payment Method Visible ====
-Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[joes:new-friends#Session Roles |Session Roles ]]
+Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[pos:new-friends#Session Roles|Session Roles ]]
 ==== Fingerprints not Working ====
-Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].
@@ Line 42: / Line 44: @@
 ==== 3 Ways to Turn Off Online ====
-  - Open OIC > Online Status then turn off Online.
+  - Open OIC > Online Status then turn off Online. Online is automatically turned back on every morning so that it is not accidentally left on.
-  - An easier method is OIC > Online On Off for more info see Online On Off page 39.
+  - An easier method is OIC > [[oic:storeinfo#online_on_off|Online On Off]].
-  - Set a Holiday in OIC
+  - Set a Holiday in OIC. Setting a Holiday Hours overrides Online On. Use a Holiday Hours when you don't want Online to be automatically turned back on in the morning.
 ==== POS Failures ====
@@ Line 57: / Line 60: @@
   - Is Print computer turned on?
   - Is Print computer signed into Windows? [POS not necessary]
-  - Is Print computer connected to the internet? Try going to https://mrjims.pizza or something.
+  - Is Print computer connected to the internet? Try going to [[https://mrjims.pizza]] or something.
     - Does the light on the router indicate you are connected to the internet?
     - Reboot router.
@@ Line 63: / Line 66: @@
   - Is PrintNode running on the computer?
     - Look for PrintNode icon in Windows System tray. You may need to click the up ^ to see the icon.
-    - Hover over PrintNode icon. It should say “PrintNode – Connected.” {{:joes:print1.png}}
+    - Hover over PrintNode icon. It should say “PrintNode – Connected.” {{pos:print1.png}}
     - If there is no icon; start PrintNode. It will be on the programs list.
     - Look in the PrintNode printjobs_history folder.
-      - Are there recent files in the history folder?{{:joes:print2.png}}
+      - Are there recent files in the history folder?{{pos:print2.png}}
       - When you do a reprint, does a new file appear in the folder? This means that POS is fully functional and that PrintNode is running. You have a routine Windows printing issue within your store.
     - If PrintNode is not connected, check your internet connection by going to any website.
   - Check OIC to see if printing is down.
   - Open Devices and Printers.
-    - Is the printer brightly colored and not greyed out?{{:joes:print3.png}}
+    - Is the printer brightly colored and not greyed out?{{pos:print3.png}}
       - If greyed out, turn printer off and on.
       - Is the connection light blinking?
@@ Line 79: / Line 82: @@
     - Check to make sure there are no printer jams.
     - Check to make sure it is the right paper and properly installed.
-    - Right click the printer icon and see what’s printing.{{:joes:print4.png}}
+    - Right click the printer icon and see what’s printing.{{pos:print4.png}}
       - Are there any messages?
       - Are there jobs in the queue?