Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/04/06 18:29] – ↷ Page moved from joes:troubleshooting to pos:troubleshooting mrjim
+++ pos:troubleshooting [2025/04/06 18:29] (current) – ↷ Links adapted because of a move operation mrjim
@@ Line 28: / Line 28: @@
 ==== No Payment Method Visible ====
-Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[joes:new-friends#Session Roles |Session Roles ]]
+Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[pos:new-friends#Session Roles|Session Roles ]]
@@ Line 63: / Line 63: @@
   - Is PrintNode running on the computer?
     - Look for PrintNode icon in Windows System tray. You may need to click the up ^ to see the icon.
-    - Hover over PrintNode icon. It should say “PrintNode – Connected.” {{:joes:print1.png}}
+    - Hover over PrintNode icon. It should say “PrintNode – Connected.” {{pos:print1.png}}
     - If there is no icon; start PrintNode. It will be on the programs list.
     - Look in the PrintNode printjobs_history folder.
-      - Are there recent files in the history folder?{{:joes:print2.png}}
+      - Are there recent files in the history folder?{{pos:print2.png}}
       - When you do a reprint, does a new file appear in the folder? This means that POS is fully functional and that PrintNode is running. You have a routine Windows printing issue within your store.
     - If PrintNode is not connected, check your internet connection by going to any website.
   - Check OIC to see if printing is down.
   - Open Devices and Printers.
-    - Is the printer brightly colored and not greyed out?{{:joes:print3.png}}
+    - Is the printer brightly colored and not greyed out?{{pos:print3.png}}
       - If greyed out, turn printer off and on.
       - Is the connection light blinking?
@@ Line 79: / Line 79: @@
     - Check to make sure there are no printer jams.
     - Check to make sure it is the right paper and properly installed.
-    - Right click the printer icon and see what’s printing.{{:joes:print4.png}}
+    - Right click the printer icon and see what’s printing.{{pos:print4.png}}
       - Are there any messages?
       - Are there jobs in the queue?