Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/04/26 22:57] – [Fingerprints not Working] mrjim
+++ pos:troubleshooting [2025/08/30 18:49] (current) – [Fingerprints not Working] mrjim
@@ Line 11: / Line 11: @@
 There are times that we make changes to the POS and the only way to clear the old software from your browser on your computer is to clear the browser history. This is called clearing the cache.
-  - Clear cache in Chrome: Click 3 dots on top right, click History, click History on left.
+  - Clear cache in Chrome: Click 3 dots on top right, click History, click History on left {{:pos:clearingcache.png?600|}}
-  - Click Clear browsing data. In the Advanced tab set time range to All time. Uncheck all checkboxes but leave Cookies and other site data and Cached images and files checked. Then press clear data.
+  - Click Clear browsing data. In the Advanced tab set time range to All time. Uncheck all checkboxes but leave Cookies and other site data and Cached images and files checked. Then press clear data.{{:pos:clearingcache2.png?400|}}
 ==== Please Wait ====
@@ Line 33: / Line 33: @@
 ==== Fingerprints not Working ====
-Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
-In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout |Delivery Checkout]].
+In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].
@@ Line 44: / Line 44: @@
 ==== 3 Ways to Turn Off Online ====
-  - Open OIC > Online Status then turn off Online.
+  - Open OIC > Online Status then turn off Online. Online is automatically turned back on every morning so that it is not accidentally left on.
-  - An easier method is OIC > Online On Off for more info see Online On Off page 39.
+  - An easier method is OIC > [[oic:storeinfo#online_on_off|Online On Off]].
-  - Set a Holiday in OIC
+  - Set a Holiday in OIC. Setting a Holiday Hours overrides Online On. Use a Holiday Hours when you don't want Online to be automatically turned back on in the morning.
 ==== POS Failures ====