Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/10/12 23:48] – [Fingerprints not Working] mrjim
+++ pos:troubleshooting [2025/11/23 16:30] (current) – [Fingerprints not Working] mrjim
@@ Line 8: / Line 8: @@
   -  Refresh page: F5 or CTRL+R.
   -  Refresh page ignoring cache: CTRL+F5 or SHIFT+F5 or CRTL+SHIFT+R.
+  - Clear cache/ browser history shown below.
+  - Reset browser to default settings shown below.
 There are times that we make changes to the POS and the only way to clear the old software from your browser on your computer is to clear the browser history. This is called clearing the cache.
-  - Clear cache in Chrome: Click 3 dots on top right, click History, click History on left {{:pos:clearingcache.png?600|}}
+  - Clear cache in Chrome: Click 3 dots on top right, click History, click History on left {{:pos:clearingcache.png?600}}
-  - Click Clear browsing data. In the Advanced tab set time range to All time. Uncheck all checkboxes but leave Cookies and other site data and Cached images and files checked. Then press clear data.{{:pos:clearingcache2.png?400|}}
+  - Click Clear browsing data. In the Advanced tab set time range to All time. Uncheck all checkboxes but leave Cookies and other site data and Cached images and files checked. Then press clear data.{{:pos:clearingcache2.png?400}}
+Restore Chrome settings to their original defaults with these steps.
+  - Open Chrome settings: Click the three-dots menu icon in the top-right corner of the browser and select Settings.
+  - Find the reset option: On the left-hand menu, click Reset and clean up (or Advanced and then Reset and clean up).
+  - Restore defaults: Click Restore settings to their original defaults.
+  - Confirm the reset: A pop-up will appear. Click the Reset settings button to confirm.
 ==== Please Wait ====
@@ Line 29: / Line 41: @@
 Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[pos:new-friends#Session Roles|Session Roles ]]
 ==== Fingerprints not Working ====
-Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
   - Reenroll fingerprints using different fingers each time.
@@ Line 40: / Line 51: @@
   - Close and reopen POS.
   - Reboot computer.
+  - Reset browser to default settings shown above.
+  - Reinstall Digital Persona.
+  - Repeat above steps to joy.
 In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].
 ==== Disabling TOOS ====
@@ Line 53: / Line 66: @@
   - An easier method is OIC > [[oic:storeinfo#online_on_off|Online On Off]].
   - Set a Holiday in OIC. Setting a Holiday Hours overrides Online On. Use a Holiday Hours when you don't want Online to be automatically turned back on in the morning.
 ==== POS Failures ====
@@ Line 94: / Line 106: @@
   - Reboot print computer.
   - If still not printing contact MrJims.Pizza IT support.
 ==== Verify Internet Connection ====
@@ Line 107: / Line 118: @@
 [[:start|Back to Start]]
 ~~NOTOC~~