Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/10/31 13:52] – [Screen Looks Wrong] mrjim
+++ pos:troubleshooting [2026/03/17 05:02] (current) – [Fingerprints not Working] mrjim
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   - Restore defaults: Click Restore settings to their original defaults.
   - Confirm the reset: A pop-up will appear. Click the Reset settings button to confirm.
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 Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[pos:new-friends#Session Roles|Session Roles ]]
 ==== Fingerprints not Working ====
-Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
-  - Reenroll fingerprints using different fingers each time.
+  - Reenroll fingerprints using different fingers each time. [One user had to use the very tip of the fingers.]
   - Try CTRL + SHIFT + R
   - Try clearing browser history.
   - Close and reopen POS.
   - Reboot computer.
+  - Reset browser to default settings shown above.
+  - Reinstall Digital Persona.
+  - Move the reader to another computer to make sure the reader is working.
+  - Repeat above steps to joy.
 In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].
+=== Fingerprint Options ===
+Because POS is a website we cannot allow the use of PINs, even a 10-digit PIN would be easily hacked.
+  - **Recommended:** Try using a capacitance reader rather than the optical one we started with.
+  - Have the owner create a timecard and edit the timecard each shift. Use the OIC Users> Delivery Checkout tool to check out the deliveries each day for that driver. [This loses delivery times stats for that driver.]
+  - Set the entire store to username and password. Every person using POS would need to use their Employee User ID and password for all fingerprint reader functions; clock-in, clock-out, delivery checkout, delivery checkin, manager override, order cancellation.
+  - Designate one person as the username and password user. When that person signs into POS and their name appears at the top of the start menu that instance of POS will require Employee User ID and password for all fingerprint reader functions; clock-in, clock-out, delivery checkout, delivery checkin, manager override, order cancellation.
 ==== Disabling TOOS ====
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   - An easier method is OIC > [[oic:storeinfo#online_on_off|Online On Off]].
   - Set a Holiday in OIC. Setting a Holiday Hours overrides Online On. Use a Holiday Hours when you don't want Online to be automatically turned back on in the morning.
 ==== POS Failures ====
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   - Reboot print computer.
   - If still not printing contact MrJims.Pizza IT support.
 ==== Verify Internet Connection ====
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 [[:start|Back to Start]]
-~~NOTOC~~