Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/10/31 13:52] – [Screen Looks Wrong] mrjim
+++ pos:troubleshooting [2025/11/23 16:30] (current) – [Fingerprints not Working] mrjim
@@ Line 22: / Line 22: @@
   - Restore defaults: Click Restore settings to their original defaults.
   - Confirm the reset: A pop-up will appear. Click the Reset settings button to confirm.
@@ Line 39: / Line 41: @@
 Check see if person who opened POS has Inside permission only. The person's name at the top of the start menu is the person who opened that instance of POS. This is a deliberate feature to prevent cash payments from being applied to call in orders. [[pos:new-friends#Session Roles|Session Roles ]]
 ==== Fingerprints not Working ====
-Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
   - Reenroll fingerprints using different fingers each time.
@@ Line 50: / Line 51: @@
   - Close and reopen POS.
   - Reboot computer.
+  - Reset browser to default settings shown above.
+  - Reinstall Digital Persona.
+  - Repeat above steps to joy.
 In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].
 ==== Disabling TOOS ====
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   - An easier method is OIC > [[oic:storeinfo#online_on_off|Online On Off]].
   - Set a Holiday in OIC. Setting a Holiday Hours overrides Online On. Use a Holiday Hours when you don't want Online to be automatically turned back on in the morning.
 ==== POS Failures ====
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   - Reboot print computer.
   - If still not printing contact MrJims.Pizza IT support.
 ==== Verify Internet Connection ====
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 [[:start|Back to Start]]
 ~~NOTOC~~