Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2025/11/21 14:40] – [Fingerprint Failure] mrjim
+++ pos:troubleshooting [2025/11/23 16:30] (current) – [Fingerprints not Working] mrjim
@@ Line 23: / Line 23: @@
   - Confirm the reset: A pop-up will appear. Click the Reset settings button to confirm.
-==== Fingerprint Failure ====
-There are some users that require their fingerprints to be redone frequently. The ridge detail is such that the readers have trouble with those fingerprints. I need to re-enroll my prints every week or so.
@@ Line 47: / Line 44: @@
 ==== Fingerprints not Working ====
-Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. f the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again.
+Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
   - Reenroll fingerprints using different fingers each time.
@@ Line 55: / Line 52: @@
   - Reboot computer.
   - Reset browser to default settings shown above.
-  - Reinstall Digital Persona
+  - Reinstall Digital Persona.
+  - Repeat above steps to joy.
 In an emergency to check out deliveries to a driver use the [[oic:users#Delivery Checkout|Delivery Checkout]].