Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2026/02/07 02:17] – [Fingerprints not Working] mrjim
+++ pos:troubleshooting [2026/04/09 16:49] (current) – [Failed Transactions] mrjim
@@ Line 36: / Line 36: @@
 ==== Failed Transactions ====
- ALL TRANSACTIONS MUST BE CONNECTED TO AN ORDER TO BE PROCESSED. NO AUTHORIZATIONS THAT ARE NOT CONNECTED TO AN ORDER WILL BE PROCESSED. Turning Off Online It is important that you turn off your Online whenever you close early or open late due to things like power failures etc. Use OIC to set change your status as needed.
+ ALL TRANSACTIONS MUST BE CONNECTED TO AN ORDER TO BE PROCESSED. NO AUTHORIZATIONS THAT ARE NOT CONNECTED TO AN ORDER WILL BE PROCESSED.
+==== Turning Off Online ====
+It is important that you turn off your Online whenever you close early or open late due to things like power failures etc. Use OIC to set change your status as needed.
 ==== No Payment Method Visible ====
@@ Line 46: / Line 50: @@
 Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
-  - Reenroll fingerprints using different fingers each time.
+  - Reenroll fingerprints using different fingers each time. [One user had to use the very tip of the fingers.]
   - Try CTRL + SHIFT + R
   - Try clearing browser history.
@@ Line 53: / Line 57: @@
   - Reset browser to default settings shown above.
   - Reinstall Digital Persona.
+  - Move the reader to another computer to make sure the reader is working.
   - Repeat above steps to joy.
@@ Line 61: / Line 66: @@
 Because POS is a website we cannot allow the use of PINs, even a 10-digit PIN would be easily hacked.
-  - **Recommended** Have the owner create a timecard and edit the timecard each shift. Use the OIC Users> Delivery Checkout tool to check out the deliveries each day for that driver. [This loses delivery times stats for that driver.]
+  - **Recommended:** Try using a capacitance reader rather than the optical one we started with.
+  - Have the owner create a timecard and edit the timecard each shift. Use the OIC Users> Delivery Checkout tool to check out the deliveries each day for that driver. [This loses delivery times stats for that driver.]
   - Set the entire store to username and password. Every person using POS would need to use their Employee User ID and password for all fingerprint reader functions; clock-in, clock-out, delivery checkout, delivery checkin, manager override, order cancellation.
   - Designate one person as the username and password user. When that person signs into POS and their name appears at the top of the start menu that instance of POS will require Employee User ID and password for all fingerprint reader functions; clock-in, clock-out, delivery checkout, delivery checkin, manager override, order cancellation.