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pos:troubleshooting [2026/02/07 02:20] – [Fingerprints not Working] mrjimpos:troubleshooting [2026/04/09 16:49] (current) – [Failed Transactions] mrjim
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 ==== Failed Transactions ==== ==== Failed Transactions ====
  
- ALL TRANSACTIONS MUST BE CONNECTED TO AN ORDER TO BE PROCESSED. NO AUTHORIZATIONS THAT ARE NOT CONNECTED TO AN ORDER WILL BE PROCESSED. Turning Off Online It is important that you turn off your Online whenever you close early or open late due to things like power failures etc. Use OIC to set change your status as needed.+ ALL TRANSACTIONS MUST BE CONNECTED TO AN ORDER TO BE PROCESSED. NO AUTHORIZATIONS THAT ARE NOT CONNECTED TO AN ORDER WILL BE PROCESSED.  
 + 
 +==== Turning Off Online ====  
 + 
 +It is important that you turn off your Online whenever you close early or open late due to things like power failures etc. Use OIC to set change your status as needed.
  
 ==== No Payment Method Visible ==== ==== No Payment Method Visible ====
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 Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]] Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
  
-  - Reenroll fingerprints using different fingers each time.+  - Reenroll fingerprints using different fingers each time. [One user had to use the very tip of the fingers.]
   - Try CTRL + SHIFT + R   - Try CTRL + SHIFT + R
   - Try clearing browser history.   - Try clearing browser history.
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   - Reset browser to default settings shown above.   - Reset browser to default settings shown above.
   - Reinstall Digital Persona.   - Reinstall Digital Persona.
 +  - Move the reader to another computer to make sure the reader is working.
   - Repeat above steps to joy.   - Repeat above steps to joy.
  
pos/troubleshooting.1770427233.txt.gz · Last modified: by mrjim
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