Differences

This shows you the differences between two versions of the page.

--- pos:troubleshooting [2026/02/07 02:20] – [Fingerprints not Working] mrjim
+++ pos:troubleshooting [2026/03/17 05:02] (current) – [Fingerprints not Working] mrjim
@@ Line 46: / Line 46: @@
 Fingerprints change slightly and the readers have trouble matching the fingerprints to the stored images. Whenever it takes many finger touches to access POS, reenroll the user's fingerprints. Remember that when reenrolling, the user must use 2 different fingers than were used the last time the user enrolled. Use fingers that are not already stored when reenrolling. If the user used index fingers last time, ring fingers can be used this time. And, after enrolling the ring fingers one can reenroll the index fingers again. See [[new-friends#re-enroll_existing_users|Re-enroll Existing Users]]
-  - Reenroll fingerprints using different fingers each time.
+  - Reenroll fingerprints using different fingers each time. [One user had to use the very tip of the fingers.]
   - Try CTRL + SHIFT + R
   - Try clearing browser history.
@@ Line 53: / Line 53: @@
   - Reset browser to default settings shown above.
   - Reinstall Digital Persona.
+  - Move the reader to another computer to make sure the reader is working.
   - Repeat above steps to joy.