https://mrjimspizza.info/ 2026-05-04T14:03:09+00:00 https://mrjimspizza.info/ https://mrjimspizza.info/lib/exe/fetch.php?media=wiki:logo.png text/html 2025-04-07T06:36:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:cancelorder&rev=1744007786&do=diff Canceling Orders To cancel an order, open the current order window and select the order. Then click the cancel button A widow opens. Select the reason for the cancelation. If Other, write the details for the cancelation. Then click Cancel this order! Enter fingerprint when requested. A note is sent to the owner of the store with the details of the cancelation. text/html 2026-04-10T15:17:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:ccprocessing&rev=1775834243&do=diff How Card Processing Works Currently, most of our card customers are using debit cards. They get instant alerts for every transaction, and this sometimes causes confusion. As far as they are concerned, you have their money at the moment of the authorization. Even though you do not get the money for several days. With debit cards, the instant the authorization is made, that amount of money is removed from the customer’s account. Many customers think that you actually have the money at the moment… text/html 2026-04-10T15:55:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:closeout-report&rev=1775836519&do=diff Daily Closeout Report \Running the Daily Closeout Report must be done at the end of every day. It serves many functions. It reconciles the cash to show any discrepancies, it captures all the credit cards authorized throughout the day, it finalizes the orders, and updates the Sales Summary 2025 (Accountant). It creates the report, prints it in the store and emails it to the store's email address. text/html 2026-03-14T13:05:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:configurables&rev=1773493526&do=diff Features that are configurable by Store Message at top of Kitchen ticket One store has a message to customers on the top of the kitchen ticket. [tickets\queries_ticket.cfc line 2241] Now Hiring QR code on receipt [tickets\queries_ticket.cfc Kitchen line 2923 CC lines 1979 & 1843] text/html 2026-03-16T14:35:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:daily-closeout&rev=1773671751&do=diff Running Daily Closeout Report At the end of every day, run the Daily Closeout Report. To run the report all orders must be paid for and updated to “Closed” and all drivers must be checked out. Running the Closeout finalizes all orders and captures all the credit cards. It also updates the Sales Summary 2025 (Accountant). Rerun the Closeout report if someone has entered the data incorrectly. text/html 2025-04-06T16:29:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:definitions&rev=1743956959&do=diff Definitions POS [Point of Sale] - This is the website that we access in the stores to take orders on the phone for customers. It requires fingerprint access. It is used just like any other POS system to take and manage orders. It also has a full suite of management functions to operate the store. text/html 2026-03-20T05:18:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:drivercheckout&rev=1773983914&do=diff Driver Checkout Report At the end of every driver’s shift, you check out his delivery bag. The driver must never check out his own bag. * Get the driver’s bag. * Count the cash in the driver’s bag. If “Check” payment method is disabled for your store, checks count as part of cash. If “Check” payment method is enabled only count the actual currency and coins. text/html 2025-08-22T19:52:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:enteringcustomers&rev=1755892336&do=diff Entering Customer Data Phone Number The phone number is displayed on the caller ID screen. Then a number is clicked on it will pull up the data we have stored for that customer. If it is a new customer to us that customer's data will need to be entered. There is only one set of customer data for all locations. No matter where the customer's phone number is entered it will pull up the customer's data. text/html 2025-04-06T16:29:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:messaging&rev=1743956959&do=diff Messaging There is a messaging application within POS to display messages to users when they clock-in to POS. If you have Owner level access, go to Start> Users> Messaging. This will open the messaging window. You can send a message to just one user or all users. The message will be displayed when they clock-in and they must swipe their fingerprint to acknowledge that they read the message. No more excuses of you didn’t tell me. You can see whether a user has acknowledged each message. text/html 2025-09-26T20:02:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:new-friends&rev=1758916951&do=diff Users Viewing Editing Adding and Inactivating Go to Start> Users> Users. This opens a list of all active users at the store that POS is set to. Viewing Inactivating Users Users with no permissions are inactive. To view Inactive Users click Options>Inactive Users> Show. text/html 2025-07-13T15:17:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:orderentry&rev=1752419827&do=diff Order Entry Notes On the top right side of the window is the Notes area. Click “Add a new note” to open the Notes window. This is not the Address Notes. Rember that although it is not meant for any customer to ever see these notes, there are times when a customer may see them and care should be taken to avoid anything that may be considered offensive. text/html 2026-02-05T16:14:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:payoutorder&rev=1770308099&do=diff Paying Out an Order Accepting Payments When you are finished entering in all the items the customer has requested you click on the price at the upper left of the order entry window. This brings you to the payment screen. If a customer comes to pick up an order placed earlier use the Payment button on the Current Orders screen. Do not click Edit on Current Order screen to merely accept payment, it reprints the kitchen ticket and creates confusion. text/html 2025-04-07T07:27:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:production-sales&rev=1744010825&do=diff Production Sales This report shows the hourly sales and labor stats for the day. It opens displaying the current days stats. The last 28 days can be opened by selecting the day from the Date: pulldown list. One can compare this Tuesday to last Tuesday, etc. This is one of the most used tools in JOES POS. text/html 2025-05-24T14:34:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:refund_orders&rev=1748097293&do=diff Refund Orders Refunding an order is different from canceling an order. If the order was placed on the same day it was canceled, no refund is necessary. NEVER REFUND A CURRENT ORDER, just edit the payment or cancel the order. When you cancel a current order any card authorization is voided. The final amount captured for any order at closing is the final order value plus any tip. However, if for any reason you need to refund an order that was placed on an earlier day you need to use the Refund … text/html 2026-03-27T18:59:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:report-wizard&rev=1774637961&do=diff Report Wizard \The Report Wizard is where most of the reports are found, Start> Reports> Report Wizard. This tool generates Excel spreadsheets with many different types of data. Because they are in a spreadsheet they can be manipulated as with any spreadsheet. text/html 2025-04-19T14:07:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:reward-points&rev=1745071653&do=diff Pizza Points At MrJims.Pizza every customer earns points for every order. They do not have to register to earn points. The exception is Online customers who order as guests. They do not earn points and cannot pay for orders in cash. We only have their name and phone number which can both be false. We want to encourage Online customers to enter their email address. text/html 2026-02-11T11:13:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:searching-pos&rev=1770808389&do=diff Searching POS Finding a Past Order The easiest way to find a past order is to enter the customer’s phone number into POS as you would for a new order and looking at the order history for that customer. To get a copy of the original order, in POS go to Start> Orders> Search Order History or go to OIC> Orders> Order Recall. Clicking on one of the orders on the list in POS does not pull up that order. It enters a new order with everything that was on that order. The prices will be the current pri… text/html 2025-09-20T14:53:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:startmenu&rev=1758380006&do=diff Start Menu The name at the top of the start menu is the name of the user who started that instance of POS. The user who started that instance of POS permissions determine what functions are available in that instance of POS. Pictured here is the Owner level start menu, Managers, Inside, or Driver start menus have fewer tools. text/html 2026-03-14T13:11:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:system&rev=1773493864&do=diff System Components Although the use of JOES is included with your franchise, you will need to purchase some hardware, software, and an internet connection. Internet Service The MrJims.Pizza Order Entry System POS is a Software as a Service system that requires an internet connection to function. It will not work without an internet connection. Any modern internet service provider should work. There is one store operating with a T-Mobile cellular router and another operating with a STARLINK sat… text/html 2026-04-09T14:49:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:troubleshooting&rev=1775746165&do=diff Troubleshooting Screen Looks Wrong Sometimes a screen will look incorrect on one machine and function fine on the others. Since POS is web based this means that there is something wrong with that computer or browser. Refreshing the page is usually all you need to do. Please teach all team members how to refresh the browser. text/html 2025-07-28T15:16:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://mrjimspizza.info/doku.php?id=pos:webpresence&rev=1753715787&do=diff Web Presence Franchisees are not allowed to create any web presences in any web sites or social media sites without written permission. Store Information MrJims.Pizza has a company that populates current store details to dozens of web sites. This ensures that we maintain brand integrity across the entire web. The store information like address, phone number, and many other data are populated throughout the web by our partner.