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--- phones [2025/03/23 15:16] – created mrjim
+++ phones [2025/04/01 06:52] (current) – [MrJims.Pizza Phones] mrjim
@@ Line 15: / Line 15: @@
 Some users are confused and think that the phones are connected to the computers in the store. That's not true. The phones get the customer's caller ID and then send that to our web server. The server then displays the caller ID on the computer. Because POS is a website this means that no matter where in the world the computer and phone are located, an order entered prints in the store where it was ordered.
-There is a person living in Colorado taking orders for a Texas store. There is a person living in Florida taking orders for the Luisanna store.
+There is a person living in Colorado taking orders for a Texas store. There is a person living in Florida taking orders for the Louisiana store.
+===== Night Mode =====
+Dialing *67 on the Sangoma phones and entering the password 1234 sets the phone system into Night Mode. This changes the phone greeting to a greeting saying the store is closed. The calls will still come through to the phones. But all customers will have been told that the stores is closed.
+===== Two Phone Noises =====
+There are two different sound issues that must be watched for.
+  - The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced.
+  - There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet in small packets. A bad internet connection can cause some of the packets to be lost. This can happen if someone on the store's network is watching a video. This is an internet connection problem. There is nothing wrong with the phone. Call your Internet Service Provider to see if they see any issues. This can sometimes take some work to resolve. Call MrJims.Pizza IT support if the problem persists.
+===== Caller ID =====
+The phones send the caller ID to our web server. Sometimes it can get off. Take these steps:
+  - Pick up the handset and replace it on the phone.
+  - Reboot/ power cycle the phone.
+  - Call MrJims.Pizza IT Support.
+===== Keep All Phones Fully Functional =====
+There are a few frailties in using VoIP telephony that can arise. The phones can have any problem a computer can have. They can forget their credentials. They can be logged out of their queues. The phone parts can break. Please ensure that every phone in the store is fully functional. If a phone is not working after a reboot/ power cycle contact MrJims.Pizza IT Support. Do not use email or Fix My JOES. Get the phone working and replaced if needed. Phone lines are the critical connection to our customers. Phone functionality is critical to success.