VoIP (Voice over Internet Protocol) lets you make phone calls using the internet instead of regular phone lines. It turns your voice into digital data and sends it over online networks, so you can talk using a computer, smartphone, or a special VoIP phone.

Lower communication costs, the ability to work from any internet-connected location, and access to advanced features such as auto attendants and intelligent call routing. Additionally, VoIP systems can bridge to traditional phone systems, allowing seamless communication with users who do not use VoIP.

Our phones are actually small computers that connect to our phone provider, Sangoma, through the internet. Unlike old landline phones with physical wires, our phones work from anywhere as long as they have an internet connection. Whether the phone stays in the store, moves to another spot in the building, or even travels to another location, it functions exactly the same.

Some people think the phones are linked directly to the store's computers, but that’s not the case. Instead, when a customer calls, the phone captures their caller ID and sends it to our web server. The server then displays the caller ID on the computer. Since our POS system runs through a website, orders can be entered from anywhere, and they’ll print in the store where the order was placed.

This setup allows us to take orders from anywhere! For example, we have someone in Colorado taking orders for a Texas store and another person in Florida handling orders for Louisiana.

Dialing *67 on the Sangoma phones and entering the password 1234 sets the phone system into Night Mode. This changes the phone greeting to a greeting saying the store is closed. The calls will still come through to the phones. But all customers will have been told that the stores is closed.

There are two different sound issues that must be watched for.

1. The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced.
2. There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet in small packets. A bad internet connection can cause some of the packets to be lost. This can happen if someone on the store's network is watching a video. This is an internet connection problem. There is nothing wrong with the phone. Call your Internet Service Provider to see if they see any issues. This can sometimes take some work to resolve. Call MrJims.Pizza IT support if the problem persists.

The phones send the caller ID to our web server. Sometimes it can get off. Take these steps:

1. Pick up the handset and replace it on the phone.
2. Reboot/ power cycle the phone.
3. Call MrJims.Pizza IT Support.

There are a few frailties in using VoIP telephony that can arise. The phones can have any problem a computer can have. They can forget their credentials. They can be logged out of their queues. The phone parts can break. Please ensure that every phone in the store is fully functional. If a phone is not working after a reboot/ power cycle contact MrJims.Pizza IT Support. Do not use email or Fix My JOES. Get the phone working and replaced if needed. Phone lines are the critical connection to our customers. Phone functionality is critical to success.