phones
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phones [2025/03/23 15:31] – [Two Phone Noises] mrjim | phones [2025/09/22 17:03] (current) – [Caller ID] mrjim | ||
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===== VoIP Phones ===== | ===== VoIP Phones ===== | ||
- | Voice over Internet Protocol | + | VoIP (Voice over Internet Protocol) lets you make phone calls using the internet instead of regular phone lines. It turns your voice into digital data and sends it over online |
===== Benefits of VoIP ===== | ===== Benefits of VoIP ===== | ||
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===== MrJims.Pizza Phones ===== | ===== MrJims.Pizza Phones ===== | ||
- | Each phone is really a small computer. The phone is configured to connect to our phone provider, | + | Our phones are actually |
+ | |||
+ | Some people think the phones | ||
+ | |||
+ | This setup allows us to take orders from anywhere! For example, we have someone in Colorado taking orders for a Texas store and another person in Florida handling orders for Louisiana. | ||
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+ | |||
+ | ===== Phone Ports ===== | ||
+ | |||
+ | There are 3 ports on the back of each phone. | ||
+ | |||
+ | A small circular port is for the power supply. However, the phones are Power over Ethernet [PoE] compatible. Many of the stores have PoE switches that provide the power to the phone through the ethernet cable. If your store has a PoE switch the phone is connected to a PoE port on the switch. | ||
+ | |||
+ | There are 2 RJ45 ports one labeled Internet and one labeled PC. The internet | ||
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+ | |||
+ | ===== Night Mode ===== | ||
+ | |||
+ | Dialing *67 on the Sangoma phones and entering the password 1234 sets the phone system into Night Mode. This changes the phone greeting to a greeting saying the store is closed. It turns off the phones. The calls will still come through to the phones. But all customers will have been told that the stores is closed. | ||
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+ | |||
+ | ===== Phone Troubles ===== | ||
- | Some users are confused and think that the phones are connected to the computers in the store. That's not true. The phones get the customer' | + | The phones are computers |
- | There is a person living | + | - Not registered - reboot the phone by disconnecting the power and reconnecting. |
+ | - Phone not registered after reboot. Reboot internet service provider' | ||
+ | - Noise | ||
+ | - The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced. | ||
+ | - There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet | ||
+ | - Not ringing with other phones | ||
+ | - Outside of regular business hours only one phone rings. This is deliberate. That way you know the customer has been told that you are closed. | ||
+ | - If you can make an outbound call the phone needs to be logged into queue, call MrJims.Pizza IT support. | ||
+ | - Caller ID issues | ||
+ | - Pick up the handset and replace it on the phone. | ||
+ | - Reboot/ power cycle the phone. | ||
+ | - Call MrJims.Pizza IT Support. | ||
+ | - Still not working - call MrJims.Pizza IT support. Always keep all phones fully functional. | ||
- | ===== Two Phone Noises ===== | ||
- | There are two different sound issues that must be watched for. | ||
- | - The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced. | ||
- | - There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet in small packets. A bad internet connection can cause some of the packets to be lost. This can happen if someone on the store' | ||
- | ===== Caller ID ===== | ||
- | The phones send the caller ID to our web server. Sometimes it can get off. Take these steps: | + | ===== Keep All Phones Fully Functional ===== |
- | - Pick up the handset and replace it on the phone. | + | There are a few frailties in using VoIP telephony that can arise. The phones can have any problem a computer can have. They can forget their credentials. They can be logged out of their queues. The phone parts can break. Please ensure that every phone in the store is fully functional. If a phone is not working after a reboot/ power cycle contact |
- | - Reboot/ power cycle the phone. | + | |
- | - Call MrJims.Pizza IT Support. | + | |
phones.1742740306.txt.gz · Last modified: by mrjim