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--- phones [2025/03/23 15:31] – [Two Phone Noises] mrjim
+++ phones [2025/05/18 22:31] (current) – [MrJims.Pizza Phones] mrjim
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 ===== VoIP Phones =====
-Voice over Internet Protocol systems, are technologies that allow you to make phone calls over the internet instead of traditional landlines or mobile networks. They convert voice calls into network packets and transmit them over IP-based networks, enabling communication from various devices like computers, smartphones, or dedicated VoIP phones.
+VoIP (Voice over Internet Protocol) lets you make phone calls using the internet instead of regular phone lines. It turns your voice into digital data and sends it over online networks, so you can talk using a computer, smartphone, or a special VoIP phone.
 ===== Benefits of VoIP =====
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 ===== MrJims.Pizza Phones =====
-Each phone is really a small computer. The phone is configured to connect to our phone provider, currently Sangoma. That connection adds it to the telephone network. Old phones had wires connecting them together. MrJims.Pizza phones are merely connected to the internet. This means that no matter where it is in the world, once it is connected to the internet it works just as it did. If you move Line 1 phone within the building, or take it home or on a trip, it does not change how it works.
+Our phones are actually small computers that connect to our phone provider, Sangoma, through the internet. Unlike old landline phones with physical wires, our phones work from anywhere as long as they have an internet connection. Whether the phone stays in the store, moves to another spot in the building, or even travels to another location, it functions exactly the same.
-Some users are confused and think that the phones are connected to the computers in the store. That's not true. The phones get the customer's caller ID and then send that to our web server. The server then displays the caller ID on the computer. Because POS is a website this means that no matter where in the world the computer and phone are located, an order entered prints in the store where it was ordered.
+Some people think the phones are linked directly to the store's computers, but that’s not the case. Instead, when a customer calls, the phone captures their caller ID and sends it to our web server. The server then displays the caller ID on the computer. Since our POS system runs through a website, orders can be entered from anywhere, and they’ll print in the store where the order was placed.
+This setup allows us to take orders from anywhere! For example, we have someone in Colorado taking orders for a Texas store and another person in Florida handling orders for Louisiana.
+===== Night Mode =====
+Dialing *67 on the Sangoma phones and entering the password 1234 sets the phone system into Night Mode. This changes the phone greeting to a greeting saying the store is closed. The calls will still come through to the phones. But all customers will have been told that the stores is closed.
-There is a person living in Colorado taking orders for a Texas store. There is a person living in Florida taking orders for the Louisiana store.
 ===== Two Phone Noises =====
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   - Reboot/ power cycle the phone.
   - Call MrJims.Pizza IT Support.
+===== Keep All Phones Fully Functional =====
+There are a few frailties in using VoIP telephony that can arise. The phones can have any problem a computer can have. They can forget their credentials. They can be logged out of their queues. The phone parts can break. Please ensure that every phone in the store is fully functional. If a phone is not working after a reboot/ power cycle contact MrJims.Pizza IT Support. Do not use email or Fix My JOES. Get the phone working and replaced if needed. Phone lines are the critical connection to our customers. Phone functionality is critical to success.