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phones [2025/09/22 16:15] – [MrJims.Pizza Phones] mrjimphones [2025/09/22 17:03] (current) – [Caller ID] mrjim
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 Our phones are actually small computers that connect to our phone provider, Sangoma, through the internet. Unlike old landline phones with physical wires, our phones work from anywhere as long as they have an internet connection. Whether the phone stays in the store, moves to another spot in the building, or even travels to another location, it functions exactly the same. Our phones are actually small computers that connect to our phone provider, Sangoma, through the internet. Unlike old landline phones with physical wires, our phones work from anywhere as long as they have an internet connection. Whether the phone stays in the store, moves to another spot in the building, or even travels to another location, it functions exactly the same.
  
-Some people think the phones are linked directly to the store's computers, but that’s not the case. Instead, when a customer calls, the phone captures their caller ID and sends it to our web server. The server then displays the caller ID on the computer. Since our POS system runs through a website, orders can be entered from anywhere, and they’ll print in the store where the order was placed.+Some people think the phones are linked directly to the store's computers, but that’s not the case. Instead, when a customer calls, the phone captures their caller ID and sends it to our web server. The server then displays the caller ID on the computer. Since our POS system runs through a website, orders can be entered from anywhere, and they’ll print only in the store into which the order was placed.
  
 This setup allows us to take orders from anywhere! For example, we have someone in Colorado taking orders for a Texas store and another person in Florida handling orders for Louisiana. This setup allows us to take orders from anywhere! For example, we have someone in Colorado taking orders for a Texas store and another person in Florida handling orders for Louisiana.
  
-===== Phone Troubles ===== 
  
-Because each phone is a computer connected to the internet any computer problem can exist in the phones. 
-  - Read  
-  - Reboot the phone by removing power connection and reconnecting. 
-  -  
 ===== Phone Ports ===== ===== Phone Ports =====
  
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-===== Two Phone Noises =====+===== Phone Troubles ===== 
 + 
 +The phones are computers connected to the internet and can have the same issues as any other computer. There are a few different issues that must be watched for.
  
-There are two different sound issues that must be watched for.+  - Not registered - reboot the phone by disconnecting the power and reconnecting. 
 +  - Phone not registered after reboot. Reboot internet service provider's router. 
 +  - Noise 
 +    - The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced. 
 +    - There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet in small packets. A bad internet connection can cause some of the packets to be lost. This can happen if someone on the store's network is watching a video. This is an internet connection problem. There is nothing wrong with the phone. Call your Internet Service Provider to see if they see any issues. This can sometimes take some work to resolve. Call MrJims.Pizza IT support if the problem persists. 
 +  - Not ringing with other phones 
 +    - Outside of regular business hours only one phone rings. This is deliberate. That way you know the customer has been told that you are closed. 
 +    - If you can make an outbound call the phone needs to be logged into queue, call MrJims.Pizza IT support. 
 +  - Caller ID issues 
 +    - Pick up the handset and replace it on the phone. 
 +    - Reboot/ power cycle the phone. 
 +    - Call MrJims.Pizza IT Support. 
 +  - Still not working - call MrJims.Pizza IT support. Always keep all phones fully functional.
  
-  - The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced. 
-  - There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet in small packets. A bad internet connection can cause some of the packets to be lost. This can happen if someone on the store's network is watching a video. This is an internet connection problem. There is nothing wrong with the phone. Call your Internet Service Provider to see if they see any issues. This can sometimes take some work to resolve. Call MrJims.Pizza IT support if the problem persists. 
  
-===== Caller ID ===== 
  
-The phones send the caller ID to our web server. Sometimes it can get off. Take these steps: 
  
-  - Pick up the handset and replace it on the phone. 
-  - Reboot/ power cycle the phone. 
-  - Call MrJims.Pizza IT Support. 
  
 ===== Keep All Phones Fully Functional ===== ===== Keep All Phones Fully Functional =====
phones.1758550520.txt.gz · Last modified: by mrjim

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