Voice over Internet Protocol systems, are technologies that allow you to make phone calls over the internet instead of traditional landlines or mobile networks. They convert voice calls into network packets and transmit them over IP-based networks, enabling communication from various devices like computers, smartphones, or dedicated VoIP phones.

Lower communication costs, the ability to work from any internet-connected location, and access to advanced features such as auto attendants and intelligent call routing. Additionally, VoIP systems can bridge to traditional phone systems, allowing seamless communication with users who do not use VoIP.

Each phone is really a small computer. The phone is configured to connect to our phone provider, currently Sangoma. That connection adds it to the telephone network. Old phones had wires connecting them together. MrJims.Pizza phones are merely connected to the internet. This means that no matter where it is in the world, once it is connected to the internet it works just as it did. If you move Line 1 phone within the building, or take it home or on a trip, it does not change how it works.

Some users are confused and think that the phones are connected to the computers in the store. That's not true. The phones get the customer's caller ID and then send that to our web server. The server then displays the caller ID on the computer. Because POS is a website this means that no matter where in the world the computer and phone are located, an order entered prints in the store where it was ordered.

There is a person living in Colorado taking orders for a Texas store. There is a person living in Florida taking orders for the Louisiana store.

There are two different sound issues that must be watched for.

1. The curled wire between the handset and the phone base can be bad. This causes static. The callers hear crackling noises. These wires are the same as any other phone and can be bought almost anywhere and replaced.
2. There are very short silences within the conversation. This is not static. The sounds are transmitted over the internet in small packets. A bad internet connection can cause some of the packets to be lost. This can happen if someone on the store's network is watching a video. This is an internet connection problem. There is nothing wrong with the phone.